Helpdesk Analyst II:
King’s Ridge Christian School

Our vision is to use classroom technology to engage students in asking questions and choosing tools to facilitate real world problem solving.  The Helpdesk Analyst supports this vision by supporting the technology systems. 

There are eight key skills that the Helpdesk Analyst must possess in order to achieve this vision. These are:

• Interpersonal Skills – Exhibits high-level interpersonal communication skills necessary to work cooperatively and collaboratively with employees at all organizational levels who have exceptional diverse interests and competence in the use of technology
• Intellectual Acumen – Is intelligent and demonstrates initiative and aptitude for learning complex concepts.
• Learning on the Fly – Learns quickly and independently the many technologies at use in the school and seeks out solutions to problems.
• Planning – Juggles the many aspects of the Helpdesk position including troubleshooting, meeting with teachers one on one or in small groups, providing professional development opportunities, developing resources for teachers, and answering countless questions from administrators, teachers, students and community members.
• Developing Others – Builds the instructional technology skills of faculty and students by creating opportunities for growth.
• Drive for Results – Pursues his or her work with a need to finish and does not give up before finishing, even in the face of resistance or setbacks.
• Managerial Courage – Deals head-on with difficult situations and is open and direct without being intimidating.
• Presentation Skills – Presents effectively and is skillful in reading the audience and adapting to meet participants’ needs.

The Helpdesk role supports 300 plus users on laptop and desktop support issues.  This position is full time with salary and comprehensive benefits.  
Job Specific Responsibilities:

• Respond to school-wide support calls and emails.
• Diagnose, fix or escalate hardware, software and user errors for local and remote users.
• Work with team on IT projects and ongoing maintenance.
• Support end-users via telephone, email or in person.
• Learn, support and train on different software packages.

Job Specific Requirements:

• Advanced Computer and Network knowledge
• Working knowledge of Windows 7 and Office 2010
• Previous helpdesk experience (preferable)
• Troubleshooting/Problem solving skills
• Ability to work with little supervision
• CompTIA A+ Certified (preferable)
• MCDST Certification (preferable)

Please complete application on the KRCS website, www.kingsridgecs.org and submit to:
Patsy H. Beckwith, Business Manager, King’s Ridge Christian School, 2765 Bethany Bend, Alpharetta, GA 30009, pbeckwith [at] kingsridgecs [dot] org. Fax: 770/754-5544. No phone calls please.